Industrial Automatic Control Systems and Controllers Annotation << Back Improving Customer Service Automated System Documentary Special-purpose Exchange V.B. Korotaev, V.P. Mashin, V.M. Sobol Discusses aspects of the expansion of customer service operating an automated system documentary Exchange to ensure rapid quality control of functioning of the telecommunication system in the part of the message in a timely manner. Provides information about the basic architecture of the communication and its software in the form of a hierarchical decomposition of functions and tasks. Proposed specific dialogs, expressed in language formalized tokens are treated as operational personnel on duty shifts for interactive help and reporting information directly to remote sites geographically distributed operation system documentary exchange. Provided the formal model of the documentary exchange in notations extended Petri nets bringing switching stages, displaying messages from sender to recipient, structural policy being implemented in a class. Keywords: subscriber service; telecommunication network; documentary exchange; software; hierarchical decomposition; extended Petri nets. Contacts: E-mail: ntc_mob@mail.ru, E-mail: ntc_mob@mail.ru, E-mail: sobolvm@yandex.ru Pp. 17-23.